Domestic & General Group today announced that Ian Mason is joining the Group as Chief Executive Officer Designate today (4 July 2016). His appointment to CEO is subject to approval by the Prudential Regulation Authority.

Ian will succeed Andy Crossley who, in addition to his responsibilities as the Group’s CFO, has held the post of Acting CEO since February 2016.

Ian is an experienced CEO with a strong track record of growth and transformation, having taken Electrocomponents PLC, a FTSE 250 company, from a traditional catalogue operation into a leading eCommerce business with strong international growth.

Domestic & General Chairman David Tyler said: “I am delighted to welcome Ian to the Company. He is a person of high calibre whose experience will help grow the business both in the UK and internationally, strengthening the Company for our customers, clients and colleagues – all of which will add value to our shareholders.

“I would also like to thank Andy very much for the important leadership role he has performed guiding the business as Acting CEO.”

Ian Mason commented: “Domestic & General is a recognised market leader in providing appliance care and service. ‎I greatly look forward to leading the Company to further strengthen and grow its franchise. I am also excited by the opportunity to continue to develop its strong customer service proposition and actively pursue growth and development in the digital world.”

Ian Mason – Biography

Ian was CEO of Electrocomponents PLC from 2001 to 2015. He joined the business in 1995 and held a number of leadership roles prior to being appointed CEO. During his 14 year tenure as CEO he led the business through a period of significant change creating a leading International eCommerce business and delivering shareholder value.

Ian is recognised as strategic thinker and a strong, personable leader. He has extensive experience of the strategic, systems, and service challenges of growing and transforming a business. He also has significant non-executive experience, today of Qinetiq Group PLC.

He holds an MBA from INSEAD and a PhD from Cambridge University and started his commercial career at McKinsey and Company and Boston Consulting Group.

About Domestic & General

Domestic & General is the market-leading appliance care specialist in the UK and a growing provider in our international markets. D&G takes the worry out of appliance breakdowns for over 16 million customers, protecting over 22 million appliances and carried out over two million repairs last year alone.

Internationally, the business operates across a number of markets, most notably in Germany, Italy, France, Spain, Portugal and Australia. Find out more about us at