Matthew was appointed as CEO of the Domestic & General group on 4th October 2021. He is an experienced executive having led the transformation of big consumer-facing digital brands across different geographies. Matthew was the Group CEO of GoCo Group plc prior to its sale in 2021 to Future plc for $794m, and the CEO of lastminute.com Group where he led the turnaround of the business prior to its sale to Bravofly Rumbo Group for $120m in 2015. Previously Matthew was Senior Vice President of Lodging at Expedia, managing the supply of hotels and transportation inventory for the global group, and started his career in consumer goods across Europe at Procter & Gamble and Nestle. Matthew was appointed Pro-Chancellor and Chair of Council of Aston University in April 2024, he is also a Non-Executive Director and advisor to London start-up Kidadl.

Joe joined D&G as a graduate in November 1998 and has worked in a variety of roles across the business. He was appointed Underwriting Director in 2007, and has over his time at D&G also led our Marketing, Data Science, Repair Service, Digital and Group Strategy functions. Joe was previously our acting CFO from November 2019 until November 2020 before being permanently appointed CFO in November 2021. Joe is an associate of the Chartered Institute of Management Accountants and the Society of Actuaries.

Steve joined in March 2008 and is responsible for UK Sales & Client Management and our International business including the recent successful launch in the US. Steve previously held the Marketing Director and Sales & Marketing Director roles. His 25-year career in the industry has included UK and International roles, including senior positions at HomeServe and Allianz Insurance.

Gayle joined in 2014 and is responsible for creating and delivering the customer and marketing strategy. Gayle has recently taken on the role of President of our US business, as we look to accelerate and drive forward our US strategy and plan.

Prior to joining the business, Gayle worked in several leadership roles at British Gas, where she led teams across several functional areas including Marketing, Commercial, Operational Management and Business Transformation.

Phil joined in July 2020 to lead the Technology and Change functions. He was previously the Group CIO at Virgin Active. Phil’s experience covers all aspects of building and running large-scale technology platforms and teams. His previous roles include senior leadership positions at both Sainsbury and Royal Mail. Prior to that, Phil spent the early part of his career working in the digital agency world, building the first generation of digital services for clients in London and San Francisco.

Al joined in November 2021 to drive Group change and transformation. In May 2022, Al took on the role of Chief Operating Officer. He retains his transformation and program responsibilities, whilst also bringing together the various operational teams and activities across the Group.

Prior to joining D&G, Al held several senior roles within the publishing, fintech and travel sectors, successfully leading delivery across multiple business functions including digital, marketing, technology and operations.

Seb joined in January 2022. He has a background in both software and business with a track record of innovation, business scale-up and technology.

He has over 20 years’ experience across several industry sectors, including telecoms, energy and financial services and has previously worked in a Senior Executive capacity in VMO2, Future plc and Centrica Hive.

Tom joined in May 2018 and is responsible for risk, compliance, data privacy and quality assurance. Tom has spent more than 12 years in the insurance industry, including roles at RSA Insurance Group, and a number of senior positions at AXA.

Prior to this, Tom qualified as a chartered accountant, holding roles in audit and finance at Deloitte and HSBC.

Alexis joined the Legal team in January 2012, and was appointed as General Counsel for the UK business in November 2019. Alexis is now Group General Counsel & Company Secretary, working closely with the Leadership Group and Board on all key legal and regulatory matters.

Before joining D&G, Alexis worked at Travers Smith LLP as a Solicitor in the Commercial, IP and Technology team.

Ed is the Director of Operations, leading our sales and service contact centres as well as the service delivered by our repair network and logistics providers.

Prior to joining the Group in 2018, Ed worked for HSBC where he held the role of Chief Operating Officer overseeing Operations, IT, Transformation, Facilities and Procurement in Qatar, Kuwait and then Luxembourg. Ed started his career at ExxonMobil where he qualified as a Chartered Accountant.

Hannah joined in March 2022 to lead on our transformation to a digital product led business. Hannah has previously built product teams and digital experiences for top consumer brands, including the RAC and Gocompare.

Vipul joined in October 2022 as Chief Data and Underwriting Officer, responsible for Underwriting contribution and pricing for the Group alongside all aspects of our data strategy.

Prior to joining D&G, Vipul led Funding Circle’s US business, and brings over 20 years’ experience in various commercial, marketing and risk roles at Capital One, Citigroup and Barclays across various countries, with over a decade-long experience working in the US. Throughout his career, he has focused on generating customer value through data and analytics.

Vipul holds an MBA from the Indian Institute of Management and is also a chartered accountant.

Vikki joined in March 2022 to establish and lead the Group’s corporate development function.  With more than 30 years’ experience of public and private corporate transactions, including IPOs, demergers, acquisitions and divestments, Vikki has held senior corporate transaction roles and independent advisory positions in a number of blue-chip companies, both in the UK and internationally, primarily in the financial services sector.

Anna joined in March 2023 as Chief People Officer. She was previously the People Leader for the BT/EE Consumer division where she drove a significant organisation and people transformation aimed at establishing progressive and flexible people practices. Anna has over 25 of experience across multiple industries and sectors, including telecoms, where she held Senior Executive roles in Vodafone, BT and more recently EE, pharmaceutical with Glaxo Welcome/GSK, manufacturing, hospitality, consulting and mining as well as across geographies, from Europe to Australasia, Middle East and Africa. Passionate about people and brands, Anna brings a unique perspective on collaboration, inclusivity and engagement.

Jim joined Domestic & General in March 2023 as Chief Revenue Officer, US.  Jim brings a wealth of experience in insurance and services, having held senior roles at large global brands including Asurion, Sprint, and Nortel Networks. 

Amy joined the Operations team in January 2021 and was appointed as Chief of Staff in January 2024. Prior to joining Domestic & General, Amy held a succession of senior roles with global insurer, Zurich Insurance Group, including operations strategy, transformation, sustainability and in general management where she successfully led their UK marine insurance business. Amy is also chair of D&G’s Global Women’s Network, after establishing it in March 2023.