D&G operates across 12 markets, including the UK, Spain, Germany, France, Portugal, Italy, Australia, and the US. The Group has approximately 3,000 employees. We have a simple and transparent product range and a strong and resilient position in the home. Our products protect customers from the cost and inconvenience of appliance breakdown by repairing or replacing key household items such as washing machines, heating, TVs, and consumer electronics. We remain focused on transforming the customer experience through digital innovation, investing in our real estate, supporting hybrid working, and growing our business portfolio across Europe and in the US. We’re a growing business with a lot of ambition, and our people are integral to achieving our five-year business plan.
We have always had a very strong understanding of our values, who we are, what we do and how we do it. However, as the business evolves through our five-year business plan, having a strong company culture is critical. With the business evolution at the forefront of our mind, in late 2021 we refreshed our mission and values, and for the first time, launched a defined purpose statement which describes a meaningful reason for why we exist today and in the future. Our new culture blueprint embodies who we are, what we believe in and connects our colleagues through modern values. It helps us to focus on our strategic priorities and put the customer at the heart of everything that we do.