Expansion in key US market which now has over 100,000 customers
International appliance care specialist Domestic & General (D&G) has published its financial results for
the year ended 31 March 2024 (FY24).
The London headquartered company, which is privately owned by funds affiliated with CVC and ADIA,
saw annual revenues surpass £1 billion for the first time. This was underpinned by continuing growth
of higher quality, subscription-based revenues – up 9% year on year to now represent 87% of total
revenues. The strong performance continues over 20 years of uninterrupted organic growth.
Group financial highlights1
:
• Group revenue of £1.1bn (FY23: £991m)
• 9% Group subscription revenue growth to £956m (FY23: £878m)
• 10% adjusted EBITDA growth to £145m (FY23: £132m)
• US revenue of £42m (FY23: £6m)
Group operational highlights:
• Continued acceleration of US business reaching 100,000 customers with higher run-rate of
more than 15,000 customers added in June 2024
• Modernised key systems, including the retirement of legacy systems
• Continued high levels of customer service and advocacy
• Delivered an 86% customer subscription retention rate (85% average since FY17)
• Extended relationships with key partners – Whirlpool US, Haier and Sky
• Committed to a more sustainable future through extending the lifetime of appliances and
setting a science-based emissions reduction target
Matthew Crummack, Chief Executive Officer, said:
“This is a major milestone as group revenues surpass £1 billion for the first time and profits continue
to grow. We are delivering on our promise for expansion in the key UK, European and US markets, and
importantly we are further improving the quality of our earnings with a focus on subscription-based
income. That success is testament to the quality and importance of the products and services we are
offering to customers, as well as the investments we have made into our data and technology.
“I am delighted with our progress in the US this year, which has seen us close and integrate two
acquisitions, renew a significant manufacturer partnership with Whirlpool US, and fire up organic
growth rooted in subscriptions. We now have over 100,000 US based customers and in June 2024
alone increased that number by more than 15,000.
“Looking ahead, I am encouraged by the brighter signs emerging from the UK economy, and I remain
excited about our US business prospects.”