Domestic & General (D&G), the UK’s leading appliance care specialist with policies in 1 in 3 households, and LG, a leading provider of home electronics and appliances globally, have signed a new three-year partnership.
The partnership enhances LG’s aftercare services and gives its customers access to high quality and bespoke protection policies. D&G on average delivers approximately 2.5 million repairs a year with around 4 in 5 machines fixed on the first visit.
This partnership comes after it recently announced a 5-year agreement with Marks Electrical and CDA Domestic Appliances. It has an established track record of already working with well-known and established retailers and appliance manufacturers in the UK including leading brands such as Whirlpool, Miele, John Lewis and AO.
Kam Kandola, Sales Director at D&G said: “We are excited that LG have chosen to extend their relationship with D&G for the long term. D&G will continue supporting LG’s customer base by delivering first class customer journeys. This is a huge commitment from LG, and we look forward to working together to grow the partnership.”
Stan Shin, General Manager at LG added “We have a long-standing partnership spanning over a decade with D&G, and we remain confident that they are the right partner to support our growth strategy here in the UK, by providing a best-in-class solution to our customers.”
Last year D&G, headquartered in London with a large operations hub located in Nottingham, entered the US market through the acquisition of After inc, a leading post sale consumer warranty business in June 2023, and Nana Technologies, a data-driven repair platform in January 2024. Then platform has immediately resulted in a partnership with Whirlpool and is accelerating D&G’s growth in one of the world’s largest home appliance markets.